References

DEFRA, Environmental Stewardship. http://www.defra.gov.uk/erdp/schemes/es/default.htm

Dix, A., Finlay, J., Abowd, G.D. & Beale, R. (2004). “Human-Computer Interaction”. Prentice Hall: Harlow.

Jeffries, R., Miller, J., Wharton, C. & Uyeda, K. (1991). “User Interface Evaluation in the Real World: A Comparison of Four Techniques”. Proceedings of CHI'91, New Orleans, April 28 - May 3, 1991.

Jupiter Research (2006). “Retail Web Site Performance - Consumer Reaction to a Poor Online Shopping Experience” Retrieved from http://www.akamai.com/html/about/press/releases/2006/press_110606.html

Molich, R., & Nielsen, J. (1990). “Improving a human-computer dialogue”. Communications of the ACM, 33, 338-348. In Lansdale, M.W., & Ormerod, T.C. (1994) Understanding interfaces: a handbook of human-computer dialogue. Academic Press, UK.

Nielsen, J. (1994). “Heuristic evaluation”. In Nielsen, J., and Mack, R.L. (Eds.), Usability Inspection Methods, John Wiley & Sons, New York, NY.

Nielson, J. (1999). “When Bad Design Becomes the Standard”. Retrieved from http://www.useit.com/alertbox/991114.html

Nielson, J. “How to Conduct a Heuristic Evaluation”. Retrieved from http://www.useit.com/papers/heuristic/heuristic_evaluation.html

Schaffer, E. & Sorflaten, J. “Web Usability Illustrated: Breathing Easier With Your Usable e-Commerce Site”. Published in The Journal of Electronic Commerce, Volume 11, Number 4.

Vischeck colour blindness simulator. http://www.vischeck.com/





Skip Navigation Links